PRIVACY NOTICE
Last updated: 8 May 2026
This Privacy Notice applies to Entertainers Co Ltd (Company Number 04209373), trading as Entertainers and Entertainers Tickets ("we", "us", "our").
Registered office:
1st Floor, 135 Notting Hill Gate, London, W11 3LB, United Kingdom
Entertainers Co Ltd is the data controller responsible for your personal information.
This Privacy Notice explains how we collect, use, store, share and protect your personal information when you use our websites, purchase tickets, attend events, contact us, or otherwise interact with us.
This includes:
• Any website, ticketing platform or service that links to this Privacy Notice
• Customer service interactions
• Competitions, promotions and marketing activity
• Live events and venue operations
If you have any questions about this Privacy Notice or how we use your personal information, please contact us at admin@entertainers.co.uk.
SUMMARY OF KEY POINTS
What information do we collect?
We collect personal information that you provide to us directly, information collected automatically through your use of our services, and limited information from third-party partners and providers.
How do we use your information?
We use your information to:
• Process ticket purchases
• Manage events and admissions
• Provide customer support
• Communicate important event information
• Improve our services
• Prevent fraud and misuse
• Comply with legal obligations
• Send marketing communications where permitted
Who do we share information with?
We may share information with:
• Venues
• Promoters
• Producers
• Event partners
• Ticketing providers
• Payment processors
• Customer service platforms
• Marketing and analytics providers
• Operational and technical suppliers
Do we use AI technologies?
We may use AI-assisted technologies to support customer service, analytics, administration and operational efficiency. We do not use automated decision-making that produces legal or similarly significant effects on individuals.
What rights do you have?
Depending on your location and applicable laws, you may have rights including access, correction, deletion, restriction, objection and portability relating to your personal information.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE USE YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON?
4. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?
5. INTERNATIONAL DATA TRANSFERS
6. COOKIES AND TRACKING TECHNOLOGIES
7. HOW LONG DO WE KEEP YOUR INFORMATION?
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
9. CHILDREN'S PRIVACY
10. YOUR PRIVACY RIGHTS
11. MARKETING COMMUNICATIONS
12. DO-NOT-TRACK FEATURES
13. THIRD-PARTY WEBSITES
14. CHANGES TO THIS PRIVACY NOTICE
15. CONTACTING US
1. WHAT INFORMATION DO WE COLLECT?
Information you provide directly
We may collect personal information including:
• Name
• Email address
• Telephone number
• Postal address
• Billing address
• Delivery information
• Accessibility requirements
• Booking history
• Customer service communications
• Contact preferences
• Marketing preferences
• Account login credentials (encrypted)
Where relevant for event access or customer support, we may also process limited information relating to accessibility or health requirements that you voluntarily provide to us.
Please do not provide sensitive personal information unless it is necessary for a specific request or service.
Payment information
Payments are processed securely by third-party payment processors including Stripe and other authorised payment providers. We do not store full payment card details on our own systems.
You can view Stripe’s privacy policy here:
Stripe Privacy Policy
Information collected automatically
When you use our websites or services, we may automatically collect:
• IP address
• Browser type and version
• Device identifiers
• Operating system
• Pages visited
• Time and date of access
• Referral URLs
• Location information based on IP address
• Interaction and behavioural data
• Crash and diagnostic data
Cookies and tracking technologies
We use cookies, pixels and similar technologies including:
• Essential website cookies
• Analytics cookies
• Advertising and remarketing technologies
• Session management technologies
• Conversion tracking tools
This may include services provided by:
• Google Analytics
• Google Ads
• Meta
• TikTok
• other advertising and analytics providers
Please refer to our Cookie Policy for more information.
Information from third parties
We may receive information from:
• Ticketing and venue partners
• Marketing partners
• Affiliate partners
• Fraud prevention providers
• Public databases
• Social media platforms
• Customer support platforms
2. HOW DO WE USE YOUR INFORMATION?
We may use your information to:
• Process and fulfil ticket purchases
• Provide tickets and event access
• Administer bookings and payments
• Communicate important event information
• Notify customers about cancellations, postponements or event changes
• Manage customer service enquiries
• Provide live chat, SMS, WhatsApp and email support
• Administer competitions and promotions
• Personalise customer experiences
• Improve our websites and services
• Manage venue and operational requirements
• Administer accessibility requests
• Protect customer and event safety
• Prevent fraud, chargebacks and ticket misuse
• Detect security incidents and abuse
• Comply with legal and regulatory obligations
• Conduct reporting, analytics and internal business operations
• Send marketing communications where permitted by law
We may also use AI-assisted tools to support:
• Customer service
• Operational administration
• Analytics
• Workflow automation
• Communication efficiency
We do not use automated decision-making that produces legal or similarly significant effects on individuals.
3. WHAT LEGAL BASES DO WE RELY ON?
Under UK GDPR and other applicable data protection laws, we rely on the following legal bases:
Performance of a contract
Where processing is necessary to:
• Process ticket purchases
• Provide services
• Manage bookings
• Administer events
Legitimate interests
Where processing is necessary for our legitimate business interests, including:
• Fraud prevention
• Customer support
• Operational management
• Event administration
• Venue coordination
• Service improvement
• Analytics and reporting
• Direct marketing to existing customers
• Protecting our legal rights
Consent
Where required, we rely on consent for:
• Certain marketing communications
• Optional cookies and tracking technologies
• Specific accessibility or support requests
You may withdraw consent at any time.
Legal obligations
Where processing is necessary to comply with:
• Tax laws
• Accounting obligations
• Regulatory requirements
• Law enforcement requests
• Legal proceedings
Vital interests
Where necessary to protect the safety or wellbeing of individuals.
4. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?
We may share your information with:
• Venues
• Promoters
• Producers
• Touring companies
• Event organisers
• Operational event partners
• Payment processors
• Ticketing providers
• Customer support platforms
• Cloud hosting providers
• Analytics providers
• Advertising and remarketing partners
• Email and SMS communication providers
• Fraud prevention services
• IT and security providers
• AI platform providers
• Professional advisers including accountants, insurers and legal advisers
We only share information where necessary for legitimate business purposes, event delivery, legal compliance or customer services.
Event partners and venues
We may share relevant customer information with venues, event organisers, producers, promoters and operational partners where necessary for:
• Ticket fulfilment
• Admissions
• Seating management
• Accessibility arrangements
• Customer support
• Venue security
• Event administration
Business transfers
Your information may be transferred as part of:
• Mergers
• Acquisitions
• Restructures
• Sale of assets
Law enforcement and legal requests
We may disclose information where legally required or necessary to:
• Comply with law
• Respond to lawful requests
• Protect rights and safety
• Investigate fraud or abuse
5. INTERNATIONAL DATA TRANSFERS
Some of our suppliers and service providers may process personal information outside the United Kingdom or European Economic Area.
Where international transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
6. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
• Operate our websites
• Remember preferences
• Improve performance
• Analyse website traffic
• Measure advertising effectiveness
• Personalise marketing
You can manage cookie preferences through your browser settings and our cookie consent tools.
Some cookies are essential for website functionality and cannot be disabled.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain personal information only for as long as necessary for the purposes described in this Privacy Notice.
Examples include:
ticketing and transaction records retained for up to 7 years for accounting and legal compliance
customer service communications retained for operational and training purposes
fraud prevention records retained where reasonably necessary
marketing preferences retained until withdrawn
Where information is no longer required, it will be securely deleted or anonymised.
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
We use appropriate technical and organisational security measures designed to protect personal information.
These measures may include:
• Encryption
• Access controls
• Secure hosting environments
• Restricted staff access
• Monitoring and fraud detection systems
However, no online system can ever be guaranteed completely secure.
9. CHILDREN'S PRIVACY
Our Services are not directed specifically at children, and we do not knowingly collect personal information from children without appropriate consent where required by law.
If you believe a child has provided personal information to us improperly, please contact us immediately.
10. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have rights including:
• Access to your personal information
• Correction of inaccurate information
• Deletion of information
• Restriction of processing
• Objection to processing
• Data portability
• Withdrawal of consent
To exercise your rights, please contact:
admin@entertainers.co.uk
You also have the right to complain to the UK Information Commissioner’s Office (ICO):
Information Commissioner's Office (ICO)
11. MARKETING COMMUNICATIONS
Where permitted by law, we may send marketing communications relating to:
• Upcoming events
• Similar productions
• Ticket offers
• Promotions
• Competitions
You can unsubscribe at any time by:
• Clicking unsubscribe links
• Replying STOP to SMS messages
• Contacting us directly
Even if you opt out of marketing, we may still send service-related communications regarding your bookings or account.
12. DO-NOT-TRACK FEATURES
Some browsers include Do-Not-Track ("DNT") settings. Currently, no universal standard exists for recognising DNT signals, and our Services may not respond to them.
13. THIRD-PARTY WEBSITES
Our Services may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites. You should review their privacy policies separately.
14. CHANGES TO THIS PRIVACY NOTICE
We may update this Privacy Notice from time to time.
Updated versions will be posted on this page with a revised "Last updated" date.
15. CONTACTING US
If you have questions about this Privacy Notice or how we process your information, please contact:
Entertainers Co Ltd
1st Floor, 135 Notting Hill Gate
London, W11 3LB
United Kingdom
Email: admin@entertainers.co.uk